---
title: "Read Insights"
description: "Understand available account and post metrics, their freshness and the next step when data is missing."
sidebar:
  order: 6
---

Use Insights to read the results available for your connected accounts and posts. Coverage depends on the provider, account permissions and reporting period. A missing metric is unknown, not zero.

## Check what the numbers cover

Read the account, date range and last successful update alongside the metrics. A count returned by a collection describes that check, not necessarily every post on the account. An empty result does not prove that the account has no posts.

A connected assistant can read saved account and post Insights and request a supported refresh. “Queued” means the refresh was requested; check the status again before treating it as fresh data. Repeated requests do not make the provider update faster.

## Follow the next action

- **Permission required:** reconnect the social account in Influence and review its requested permissions. Reconnecting the AI assistant alone does not add social-provider permissions.
- **Stale or not collected:** request a refresh where supported, then check its result and update time.
- **Unavailable or unsupported:** that provider, account or metric may not offer the requested data. Follow the returned guidance; some data is available only through a live read in Influence.
- **Refresh failed:** read the error and suggested action before trying again. A failed refresh does not turn old figures into current ones.

To check whether a scheduled post was delivered, use its delivery details in **Activity**. Delivery status and performance metrics answer different questions. See [publishing recovery](/help/troubleshooting) for an uncertain send.

Ask your assistant: “Summarize the available Insights for these accounts. Include the reporting periods, last successful updates and any missing data.”