---
title: "Troubleshoot publishing"
description: "Find the right next step when an account, schedule, or delivery needs attention."
sidebar:
  order: 3
---

Start with the message shown in Influence. Check **Accounts** for connection problems and **Activity** for delivery results.

## An account cannot publish

If access needs renewal, reconnect the account and complete the requested permissions. Confirm that it is the intended account and destination. If a post fails validation, correct the text, media, or destination settings described in the message. A connected account still has to meet the service’s publishing requirements.

## A schedule cannot be changed

Check the displayed time zone and choose a valid future time. Some local times do not exist, or occur twice, when daylight saving changes; choose another time if Influence reports this. If the campaign changed in another session, refresh first. A delivery that has already started cannot be rescheduled or canceled through these actions.

## The publishing result is unclear

Open the delivery in **Activity**. If it needs review, check whether the post appeared on the destination before creating another one. Influence stops automatic attempts for an uncertain result to avoid a duplicate. Do not assume that an error means nothing was published.

For a confirmed failure, follow the displayed recovery advice. Reconnect or correct the campaign when requested; check all account results before preparing a replacement.

## Get help

Contact [hello@influence.so](mailto:hello@influence.so) with the service, approximate time and time zone, error message, and steps you took. Remove passwords, access tokens, and private content from screenshots.