Troubleshoot publishing

Find the right next step when an account, schedule, or delivery needs attention.

Start with the message shown in Influence. Check Accounts for connection problems and Activity for delivery results.

An account cannot publish

If access needs renewal, reconnect the account and complete the requested permissions. Confirm that it is the intended account and destination. If a post fails validation, correct the text, media, or destination settings described in the message. A connected account still has to meet the service’s publishing requirements.

A schedule cannot be changed

Check the displayed time zone and choose a valid future time. Some local times do not exist, or occur twice, when daylight saving changes; choose another time if Influence reports this. If the campaign changed in another session, refresh first. A delivery that has already started cannot be rescheduled or canceled through these actions.

The publishing result is unclear

Open the delivery in Activity. If it needs review, check whether the post appeared on the destination before creating another one. Influence stops automatic attempts for an uncertain result to avoid a duplicate. Do not assume that an error means nothing was published.

For a confirmed failure, follow the displayed recovery advice. Reconnect or correct the campaign when requested; check all account results before preparing a replacement.

Get help

Contact hello@influence.so with the service, approximate time and time zone, error message, and steps you took. Remove passwords, access tokens, and private content from screenshots.